Frequently Asked Questions (FAQs)
Welcome to BuyKenya Customer Care. Below are answers to common questions about our services and policies.
📦 How do I track my order?
You can track your order directly from your BuyKenya account under Orders. Updates are provided at each stage of delivery.
🚚 What are the shipping and delivery options?
BuyKenya offers home delivery and pick‑up stations. Delivery times vary depending on location and product availability.
📍 Where are the pick‑up stations?
Pick‑up stations are available in major towns across Kenya. You can select your preferred station during checkout.
↩️ What is the return policy?
BuyKenya allows returns within the specified period if items are defective, damaged, or not as described. Please review our Return Policy for details.
🛒 How do I place an order?
Browse products, add them to your cart, and proceed to checkout. Payment can be made via M‑Pesa, card, or other supported methods.
⚖️ How is dispute resolution handled?
BuyKenya provides a structured dispute resolution process to ensure fairness between buyers and sellers. Contact our support team for assistance.
🏢 Can I make corporate or bulk purchases?
Yes. BuyKenya supports bulk and corporate orders. Contact our Corporate Sales Team for tailored solutions.
📢 How can I advertise with BuyKenya?
You can promote your products through featured listings and banner ads. Visit our Advertising Page for more information.
💳 What payment methods are accepted?
BuyKenya accepts M‑Pesa, debit/credit cards, and other secure payment options. See our Payment Policy for details.